New Bermuda start-up BermudAir has firmed an agreement with Ink Innovation, a prominent travel technology provider, to provide support for its airline operations.
In the post-pandemic era, the issue of support software for flight operations has become a critical issue, with several major airlines struggling with problematic aging systems; resulting in delays and disruptions.
BermudAir officially began ticket sales for its three direct routes on August 31, 2023. These routes connect Bermuda’s L.F. Wade International Airport with Boston Logan International, Fort Lauderdale-Hollywood International, and Westchester County Airport in New York.
However, the story doesn’t end there. BermudAir is set to fly to all three destinations by September 22, marking a remarkable achievement in a relatively short span.
This endeavor follows a license grant on July 26, granting approval from the Bermuda Civil Aviation Authority (BCAA) for an Air Operating Certificate (AOC). The road to becoming Bermuda’s first airline was undoubtedly challenging, but BermudAir has emerged as a promising player in the aviation industry.
Collaboration with Ink Innovation
George Henderson, Chief Experience Officer at BermudAir, expressed the airline’s sentiments about this new partnership, stating, “We are excited to partner with Ink to introduce their ecosystem of solutions to our airline operations.”
“Ink’s technology is recognized as the perfect match for a new airline. As a newly launched company, it is crucial for us to adopt flexible technology that can readily adapt to changing market demands.”
“We are confident that Ink will provide us with the tools we need to streamline our passenger and baggage operations throughout our network,” he concluded.
The Technological Advantage
Ink Innovation is providing BermudAir with a suite of advanced tools, including the Ink Departure Control System (DCS) and Load Control software, both available on desktop and mobile platforms.
These cutting-edge applications enable BermudAir staff to manage passenger check-in, boarding, and baggage handling with speed and precision, thanks to automation.
BermudAir has also integrated Ink’s Departure Control platform with its hosted Go7’s Passenger Service System (PSS). This integration simplifies passenger bookings, reservations, ancillary sales, and ticketing processes.
In additionr, the Ink Load Control software empowers BermudAir to manage the weight and balance of its aircraft, optimizing fuel consumption for efficient operations.
The Passenger Experience
For BermudAir, this partnership with Ink Innovation goes beyond technology; it’s about enhancing and improving the passenger experience. By streamlining operations and improving on-time performance, BermudAir aims to provide a seamless and enjoyable journey for its high-end customers.
Blaine Powell, the Chief Sales Officer at Ink, shares this sentiment, stating, “With the arrival of BermudAir, traveling to Bermuda from the US for an unforgettable island escape becomes much easier.”
“We are delighted to be working with the team from BermudAir and look forward to supporting them on what promises to be an exciting journey, opening up new experiences for business passengers.”
BermudAir’s partnership with Ink Innovation comes at a time when the airline industry is actively embracing innovative technologies to enhance the customer experience and streamline operations.
As we emerge from a challenging period in aviation history, many airlines are in the process of reviewing the lessons learned and taking steps to improve internal infrastructure and processes.
BermudAir is Bermuda’s premier boutique airline, committed to redefining the travel experience. With a fleet of Embraer E175 aircraft renowned for exceptional performance and passenger comfort, BermudAir exemplifies its commitment to excellence.
The airline plans to operate short, convenient all-business class flights between Bermuda and the US East Coast, contributing to the growth and prosperity of the island.
With a dedication to exceptional service and curated onboard offerings that showcase the vibrant flavours of Bermuda, BermudAir will provide an unparalleled travel experience.
About Ink Innovation
Ink Innovation S.L. is a technology provider for the travel industry with core expertise in connected journeys and passenger experiences. Ink transforms travel by enabling airports, airlines and other industry operators to achieve greater flexibility.
Ink’s unique ecosystem comprises biometrics, blockchain, mobile and cloud systems, and self-service devices to improve operational flow.
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