The General Authority of Civil Aviation (GACA) recently released its April performance report. The report reveals some impressive results for Saudi Arabia’s domestic and international airports.
GACA evaluates airports based on 11 key performance indicators (KPIs) that directly impact passenger experience.
These KPIs are aligned with strategic objectives to continually improve services. The overall aim is to ensure a smooth journey for travelers across the Kingdom.
Several airports stood out in the report, demonstrating a strong commitment to passenger satisfaction.
GACA utilizes a tiered evaluation system based on annual passenger volume, ensuring a fair and transparent assessment.
King Khalid Takes Top Honors
King Khalid International Airport reigned supreme in the category for airports exceeding 15 million passengers annually.
It achieved an impressive 82% compliance rate with GACA’s performance standards, closely followed by King Abdulaziz International Airport at 81%.
King Khalid International Airport is a vital transportation hub, serving as the main gateway to Riyadh, the capital city of Saudi Arabia.
Opened in 1983, KKIA boasts a modern infrastructure designed to handle a high volume of passengers.
The airport consistently ranks among the top performers in the Kingdom, excelling in operational efficiency and passenger experience.
It offers a wide range of amenities and services, catering to both domestic and international travelers.
King Fahd and Prince Mohammed Airport
In the 5 to 15 million passenger category, King Fahd International Airport and Prince Mohammed bin Abdulaziz International Airport shared the top spot with a 91% compliance rate.
However, King Fahd International Airport edged out its competitor by demonstrating a superior ability to meet specific performance targets.
Abha International Airport
For airports handling 2 to 5 million passengers per year, both Abha International Airport and King Abdullah bin Abdulaziz Airport achieved a perfect 100% compliance rate.
However, Abha International Airport went above and beyond, exceeding set targets within the evaluation criteria, solidifying its position at the forefront.
Qaisumah and Arar: Champions in Efficiency
Among airports serving less than 2 million passengers annually, Qaisumah International Airport stole the show with a flawless 100% compliance rate.
Notably, Qaisumah outperformed all competitors when it came to average wait times at passport control for both departing and arriving passengers.
In the domestic airport category, Arar Airport emerged victorious, once again achieving a remarkable 100% compliance rate.
It surpassed all contenders with its exceptional performance in minimizing wait times for both domestic departures and arrivals.
Summary
GACA’s performance evaluation hinges on operational standards centered on critical touchpoints for passengers.
These touchpoints encompass check-in procedures, security screening, passport control, customs clearance, baggage claim, and dedicated assistance for passengers with reduced mobility (PRM).
This focus on key areas ensures a streamlined and stress-free travel journey for all passengers, aligning perfectly with the highest international benchmarks.
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