Menzies Aviation selects Wipro to transform air cargo services

Menzies Aviation ground staff around airplane.
Photo Credit: Menzies Aviation

Wipro Limited, a leading technology services and consulting company, has been selected by Menzies Aviation, the world’s largest aviation services company, to transform its air cargo management services.

The partnership will help fortify Menzies’ position as the leading cargo handler in the market, enabling the company to grow its services and use of new technologies.

It will also accelerate competitiveness while keeping customers, partners, employees, and the environment at the center of this transformation.

Wipro’s revolutionary cargo handling product was architected using cloud-native technologies and will address all of Menzies’ needs, as well as those of the broader air cargo industry.

It was developed to improve business efficiencies, enhance employee experience and customer service through increased automation, and provide critical business insights with best-in-class security.

This product will provide greater visibility of cargo location to both Menzies and its customers, support scanning technology for cargo and documentation, and integrate directly with customers’ operating systems, resulting in increased transparency and real-time-tracking.

It will also enable new technologies developed for warehouses of the future including robotics, autonomous vehicles and true paperless environments.

Menzies Aviation comments

Robert Fordree, Executive Vice President Cargo, Menzies Aviation, noted the capability for end to end digitalisation, saying:

“Following a rigorous tender process for a new warehouse management system, we are excited to announce our partnership with Wipro to drive forward our global technology transformation and ambitious growth strategy.”

“This agreement will enable end-to-end digitalization of our operations, process standardization, consistent customer service and enhanced employee experience, which is hugely important in attracting a new generation of cargo professionals.”

“Our teams will be able to utilize an operating system that is more aligned to the look and feel of everyday apps, and our customers will benefit from increased transparency of cargo status, use of automation to speed up processes and improved safety and security procedures,” added Fordree.

Wipro comments

Omkar Nisal, Managing Director UK & Ireland, Wipro Limited, said:

“This collaboration enables us to leverage Wipro’s extensive technological capabilities coupled with Menzies’ vast cargo-handling and management experience to deliver a product that will help revolutionize the air-cargo industry.”

“We are excited to deliver a modern, contemporary cargo handling solution architected on latest technologies that will support Menzies’ air cargo transformation and growth plans. Wipro’s new product is radically simple to use through a reimagined user experience paradigm.”

“It will also address the urgent need for improved efficiencies in the supply chain driven by the tremendous growth in e-commerce business, while also improving processes in air cargo.”

About Menzies Aviation

Menzies Aviation is a global provider of passenger, ramp, and cargo handling services to the aviation industry. The company was founded in 1833 and is headquartered in Edinburgh, Scotland.

Menzies Aviation operates in over 200 airports across 31 countries and has a workforce of over 30,000 employees.

Menzies Aviation offers a wide range of services, including baggage handling, cargo handling, fueling, de-icing, and aircraft cleaning. The company also provides lounge and ground handling services to airlines and their passengers.

In addition to its core services, Menzies Aviation also provides aviation consulting services, helping airlines and airports to improve their operations and enhance their customer experience.

Menzies Aviation is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including investing in electric and hybrid ground support equipment and reducing waste and emissions.

Menzies will be rolling out the Wipro product to five of its air cargo locations — Bucharest in Romania; Wellington, Christchurch, and Auckland in New Zealand; and Macau in China — by the end of 2023, with further plans to fully implement it across Menzies’ global network by the end of 2024.

By Len Varley - Assistant Editor 5 Min Read
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