King Khalid International Airport gains ACI Level 3 accreditation

Riyadh Airports Company (RAC), the steward of Riyadh’s King Khalid International Airport (KKIA), proudly announced that the airport has earned the prestigious Airport Customer Experience Accreditation, Level 3 from the Airport Council International (ACI).

This accolade recognizes KKIA’s commitment to continuous improvement in customer experience.

KKIA’s Journey to ACI Accreditation

Back in early 2023, KKIA achieved Level 2 accreditation through active participation in the ACI World’s Airport Customer Experience Accreditation program.

This initiative, designed for long-term enhancement of customer experience management, proved to be a pivotal step for KKIA.

ACI’s Airport Customer Experience Accreditation program is a hallmark in the airport industry, offering a comprehensive approach to evaluating and refining customer experience management.


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What sets this program apart is its multifaceted perspective, addressing not only the current state but also fostering a vision for sustained improvement.

Photo Credit: King Khalid International Airport

Training the Team

One of the standout features of ACI’s program is its emphasis on training opportunities. KKIA’s staff and stakeholders underwent specialized training, gaining access to industry expertise.

This not only elevates the skill set of the workforce but also directly contributes to an environment where every interaction is an opportunity to enhance customer satisfaction.

Long-Term Customer Satisfaction

In the ever-evolving aviation landscape, achieving Level 3 accreditation is a testament to the airport group’s dedication to navigating the complexities of long-term customer satisfaction.

It signifies the adoption of best practices, a proactive approach to challenges, and an unwavering focus on delivering unparalleled experiences to passengers.

Why ACI Level 3 Matters

KKIA’s attainment of ACI Level 3 Accreditation positions it as a frontrunner in the global airport arena. This recognition not only acknowledges past achievements but also propels KKIA toward a future defined by innovation and excellence.

International Recognition: ACI’s Level 3 Accreditation is a globally recognized benchmark, signaling the airport’s alignment with the highest standards of customer experience in the international aviation community.

Customer-Centric Approach: The accreditation underscores the group’s commitment to placing the passenger at the center of its operations, ensuring that every aspect of the airport experience is designed for maximum satisfaction.

Continuous Improvement: ACI Level 3 is not a culmination but a stepping stone. It reflects the airport’s dedication to an ongoing journey of improvement, shaping the airport into a dynamic hub of efficiency and customer-centric services.

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By Len Varley - Assistant Editor 3 Min Read
3 Min Read
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