The Charlottetown Airport Authority (CAA) celebrated a banner year at its annual public meeting held this morning at YYG Charlottetown Airport.
The 2023 annual report highlights record-breaking achievements and exciting plans for the future.
Passenger Traffic Growth
YYG witnessed a surge in passenger numbers across the 2023 calendar year. Altogether, a rcord 402,686 travelers chose Charlottetown as their gateway to Prince Edward Island.
This represents an impressive 18% increase from the previous year and surpasses even the pre-pandemic record set in 2019 by 5%.
Investing in Growth and Sustainability
To accommodate this growth and enhance the passenger experience, CAA embarked on an ambitious expansion project.
The centerpiece of this project is “The Dock,” a new terminal space with an outdoor lounge – the first of its kind in Canada – offering increased capacity for departing passengers.
Recognizing the importance of environmental responsibility, CAA also intensified its sustainability efforts.
This included installing electric vehicle charging stations and achieving Level 3 in the Airport Carbon Accreditation program for the first time. These initiatives demonstrate CAA’s commitment to minimizing its environmental footprint.
Passenger Experience Audit
YYG prioritizes creating a smooth and enjoyable travel experience. To achieve this, CAA conducted a passenger experience audit. This led to the development of “The YYG Connection,” a new internal training program for staff and tenants.
This program equips employees with the skills to deliver exceptional customer service and ensure passenger satisfaction.
Building Strong Community Partnerships
Fostering meaningful partnerships with local communities, businesses, and stakeholders remains a cornerstone of CAA’s strategy.
Initiatives were implemented like the new Indigenous welcome piece in the arrivals area. In addition, support for local charities showcase CAA’s dedication to the economic and social well-being of the region.
Looking Forward: Continued Growth and Expansion
CAA Board Chair Steve Loggie expressed his gratitude to passengers, partners, and staff for their unwavering support.
He emphasized the importance of collaboration, stating, “CAA’s 2023 results are a testament to the support we receive from our stakeholders and the unwavering dedication of our employees.”
“As we move forward, we remain committed to providing efficient air services and facilities that exceed the expectations of all.”
Provincial and municipal leaders also chimed in, acknowledging YYG’s significant contributions. Cory Deagle, Minister of Fisheries, Tourism, Sport and Culture for Prince Edward Island, highlighted the airport’s role in supporting local growth.
“The Charlottetown Airport Authority celebrates 25 years. The Province of Prince Edward Island would like to recognize the significant contribution of YYG to our province through supporting trade, population growth and our tourism industry,” said Deagle.
City of Charlottetown Mayor Philip Brown commended YYG staff for their hard work and the improvements made to the airport facilities.
The meeting also offered a glimpse into the future, with discussions on the upcoming Air Terminal Building Expansion project. This is to be a $40 million investment planned for completion in 2027.
Doug Newson, CEO of the Charlottetown Airport Authority offered further comment. “We are optimistic that 2024 and beyond will continue to see more options for air access on PEI.”
“Our recent success and future growth projections are fueling this historic investment. We look forward to collaborating with partners to deliver on our vision of providing an exceptional Island experience at YYG.”
