Virgin Australia to insource international ramp operations

Virgin Australia ground handler with baggage tracker.
Photo Credit: Virgin Australia

In a move which aims to bolster its operational efficiency, Virgin Australia has taken the decision to insource its Brisbane, Sydney, and Melbourne international ramp (baggage handling) operations, effective early 2024.

This resourcing move is made as an economic decision, but also underscores the airline’s dedication to upskilling its workforce while providing increased opportunities for team members.

Domestic Ramp Operations


Virgin Australia has been at the forefront of insourced domestic ramp operations across major airports, a testament to its commitment to quality service and operational control.

This successful endeavor laid the groundwork for extending the insourcing paradigm to international operations, marking a pivotal moment in the airline’s growth trajectory.

Short-Haul International Operations

According to Paul Woosnam, Virgin Australia’s General Manager Airport Experience, the short-haul international segment is pivotal in delivering value and choice to customers.

With an impressive 10-12 flights daily from Australia to six destinations across the Asia-Pacific region, the airline has established itself as a key player in the international aviation arena.

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Photo Credit: Virgin Australia

Fleet Expansion and Opportunities


The decision to insource international ramp operations is not just a response to the present but a strategic anticipation of the future.

Virgin Australia is set to receive a new fleet of fuel-efficient aircraft, opening doors to growth and development.

Mr. Woosnam envisions this as a great opportunity for both the airline and its workforce, paving the way for expansion and career advancement.

Mr. Woosnam affirms that the decision to insource these critical roles reflects Virgin Australia’s unwavering commitment to expanding its workgroup and creating additional work and career opportunities.

This move aligns with the airline’s promise to explore opportunities that make sound business sense, demonstrating a proactive approach to benefiting both shareholders and employees.

The Road Ahead: Seizing Opportunities


As Virgin Australia takes charge of its international ramp operations, the aviation industry sees a strategic shift that goes beyond immediate gains.

This decision characterises the airline’s resilience and strategic foresight, positioning it for success in an ever-evolving market.

Investing in Human Resources

One of the key highlights of this move is the emphasis on upskilling the workforce.

By bringing international ramp operations in-house, Virgin Australia aims to empower its employees with new skills, creating a workforce that is not just efficient but adaptable to the changing dynamics of the aviation sector.

For shareholders, this announcement might be seen as something more than a change in operational strategy; it represents a promising avenue for increased returns.

As Virgin Australia expands its operations, the potential for enhanced profitability becomes evident, positioning the airline as an attractive investment in the competitive aviation market.

“We previously committed to review all opportunities that made good business sense, and this is a great example of our business delivering opportunities for our shareholders and our people,” concluded Woosnam.

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To boost operational efficiency, Virgin Australia will insource its Brisbane, Sydney and Melbourne international ramp operations in 2024.
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