Vietnam Airlines Named Among World’s Best 25 Airlines for 2024

Render of a Vietnam Airlines Boeing 737 MAX in flight.
Image Credit: Boeing

Vietnam Airlines, Vietnam’s national carrier and a noted 4-star airline, has claimed the 11th spot on’s coveted list of the World’s Best Airlines for 2024.

This effectively places Vietnam Airlines amongst industry giants like Qatar Airways, Korean Air, and Cathay Pacific Airways. meticulously evaluates airlines based on a comprehensive set of criteria. This includes safety record, product quality, fleet modernity, financial health. It further takes into account passenger reviews across various platforms, innovative practices, and future aircraft orders.

The Vietnamese national carrier has maintained a firm commitment to service excellence. This focus has clearly propelled them past competitors in the recent award event.

Vietnam Airlines To Operate Airbus A350 Flights to New Delhi

Vietnam Airlines: Exceeding Expectations

Vietnam Airlines holds the distinction of being the sole Vietnamese airline recognized as a “Global 5-Star Airline”. This recognitions was accorded by the Airline Passenger Experience Association (APEX).

This achievement underscores their world-class service and exceptional Vietnamese hospitality.

The airline has consistently delivered exceptional value through its expanding fleet and industry-leading on-time performance.

The airline proudly infuses its operations with a deep appreciation for Vietnamese cultural identity. Their evocative “Cherish Every Mile” campaign perfectly encapsulates their dedication to transforming everyday flights into extraordinary experiences.

Modern Fleet and Elevated Service

Vietnam Airlines boasts a cutting-edge and efficient wide-body fleet featuring the Boeing 787-10, Boeing 787-9, and Airbus A350.

These modern marvels elevate the passenger experience to unparalleled levels of comfort and luxury.

The airline now eagerly awaits the arrival of additional Boeing 787-10s, marking the largest and most advanced variant in the 787 family to grace Vietnamese skies.

Vietnam Airlines commits to continuously enhancing its in-flight offerings. Passengers can expect an extensive selection of entertainment options and a culinary journey showcasing the exquisite flavors of Vietnamese cuisine.

On the ground, the airline leverages cutting-edge technology to streamline processes and provides a wider range of services tailored to diverse customer needs.

A Vietnam Airlines Airbus A321 flying against a cloudy backdrop., CC BY-SA 3.0, via Wikimedia Commons

Punctuality and Outstanding Service

Vietnam Airlines’ dedication to on-time performance has garnered them recognition as one of the top five most punctual airlines in Asia Pacific for April 2024 by Cirium, a leading aviation analytics firm.

Passengers consistently praise Vietnam Airlines’ staff for their professionalism, courtesy, and genuine care.

This dedication to exceptional service is further evidenced by the airline exceeding customer satisfaction targets in 2023 for both domestic and international passengers.

Additionally, they received over 9,100 appreciation letters in 2023, a remarkable 30% increase from the previous year.

An Vietnam Airlines Airbus aircraft waits at Narita terminal as another one leaves.
Sidowpknbkhihj, CC BY-SA 3.0, via Wikimedia Commons


Headquartered in Australia, is the world’s premier resource for airline safety and product reviews.

They meticulously evaluate over 435 airlines globally, ensuring their scoring system and categories evolve alongside industry trends and customer expectations.

This recognition from further establishes the national carrier as a growing force in the aviation industry.

Vietnam Airlines’ recent achievements add to their impressive track record. In 2023, lauded them as one of the “World’s Best Airlines” and awarded them the “Best Value Premium Economy Award for 2024.”

These recognitions solidify their commitment to safety, modern fleet management, passenger comfort, and exceptional value.

About Vietnam Airlines

As Vietnam’s national carrier and a leading Southeast Asian airline, Vietnam Airlines bridges the gap between the world’s most vibrant cities and captivating travel destinations across the region and beyond.

Their extensive network encompasses over 100 routes connecting 21 domestic and 30 international destinations.

For over 30 years, Vietnam Airlines has spearheaded Vietnam’s domestic aviation market, experiencing remarkable double-digit annual growth.

With a modern fleet and a brand recognized worldwide, Vietnam Airlines is firmly on track to achieving their vision of becoming a leading 5-star airline in Asia.

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By Len Varley - Assistant Editor 5 Min Read
5 Min Read
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