ULTRAs 2023 Awards: Emirates named ‘Best Airline in the World’

Thomas Ney, Divisional Senior Vice President Service Delivery at Emirates accepts awards at ULTRAs 2023 Awards.
Photo Credit: Emirates

Emirates has secured two prestigious titles at the ULTRAs 2023 Awards.

Crowned as the “Best Airline in the World” and the “Best Airline in the Middle East,” thousands of global readers recognized Emirates for its outstanding customer service, operational excellence, and world-class products.

ULTRAs 2023 Awards

The awards ceremony, held at the luxurious Nikki Beach Club in Dubai, witnessed Thomas Ney, Divisional Senior Vice President Service Delivery at Emirates, proudly accepting the accolades.

The event, attended by key figures from the travel industry, marked a celebration of excellence and innovation in the realm of air travel.

Emirates’ Chief Operating Officer, Adel Al Redha, expressed the airline’s delight at the recognition, emphasizing the airline’s commitment to providing unrivaled luxury travel experiences.

The past year has seen Emirates elevate its services, including the introduction of 10 A380s with revamped interiors and the addition of Premium Economy seats.

With an expanded global network boasting over 140 destinations, Emirates continues to redefine the standards of excellence in the aviation sector.


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Al Redha highlighted Emirates’ dedication to continuous improvement, citing initiatives such as the city check-in facility at Dubai International Financial Centre and the introduction of a meal pre-ordering service.

The airline’s commitment to innovation is further underscored by the provision of free onboard Wi-Fi for all Emirates Skywards members, ensuring connectivity throughout the journey.

Quality Over Quantity

Nick Perry, Chairman of Ultratravel, commended Emirates on its remarkable achievement, noting the intense competition in the luxury travel segment.

As air travel among affluent individuals rebounds post-pandemic, Emirates stands out for its unwavering commitment to quality over quantity.

The airline’s ability to secure the title of the World’s Best Airline in 2023 is a testament to its exceptional offerings.

Best-in-Class Travel Experiences

Emirates’ investment in product and service enhancements remains a cornerstone of its success. The introduction of a new route to Montreal, a city check-in facility, and a meal pre-ordering service exemplify the airline’s dedication to providing best-in-class travel experiences.

The idea that “travel is not just about the end destination, it’s also about how you get there” resonates in Emirates’ brand campaign, featuring the charismatic Penelope Cruz.

Photo Credits: Emirates

Emirates proudly operates the world’s largest fleet of wide-body Boeing 777 and Airbus A380 aircraft, offering passengers spacious cabins and iconic inflight features such as the A380 Shower Spa and Onboard Lounge.

The airline’s commitment to excellence is reflected in its recent announcement of a record half-year performance for 2023-24, having transported over 26 million passengers across its extensive network.

Passengers aboard Emirates flights are typically treated to the warm hospitality of a multinational crew representing over 160 nationalities.

Coupled with regionally inspired gourmet cuisine and the award-winning inflight entertainment system, ice, offering up to 6,500 channels of the best movies, TV shows, podcasts, and more, Emirates ensures that every journey is an unforgettable experience.

Recent Awards

Emirates’ recent victories extend beyond the ULTRAs 2023 Awards. The airline clinched the 2024 APEX World Class Airline award for outstanding customer service, safety, well-being, sustainability, and service-guest experience.

Additionally, Emirates received the 2024 IFSA award for ‘Best Onboard Amenity,’ acknowledging its sustainable Economy Class amenity kit.

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By Len Varley - Assistant Editor 4 Min Read
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