STARLUX Airlines partner with MedAire for in-flight medical assistance training

A STARLUX Airlines Airbus A350 in flight over clouds.
Photo Credit: STARLUX

Taiwan premium carrier STARLUX Airlines has partnered with MedAire, a global provider of in-flight medical and aviation security solutions, to provide in-flight medical assistance training.

The partnership includes comprehensive Complaints Resolution Official (CRO) training on the Air Carrier Access Act (ACAA), MedLink in-flight medical support, and Passenger Fit-to-Fly support.

“STARLUX Airlines is committed to providing a premium service to our passengers while ensuring their safety and comfort,” said Brian Lin, Chief Corporate Safety Officer of STARLUX Airlines.  

“Partnering with MedAire enables us to achieve this goal while maintaining compliance with international regulations. MedAire’s expertise in training and medical support services makes them the perfect fit for our expanding operations.”

The partnership originally commenced in December 2022 with in-person meetings and workshops in Taipei, where MedAire demonstrated its ability to meet STARLUX’s needs and improve operational efficiency.

In addition, MedAire’s ACAA/CRO Train-the-Trainer program was instrumental in preparing STARLUX for the recent launch of its Taipei-Los Angeles route.


Bill Dolny, CEO of MedAire, said, “We are thrilled to partner with STARLUX Airlines, a forward-thinking and ambitious airline that shares our commitment to safety and quality.”

“Our collaboration ensures STARLUX complies with ACAA regulations on top of providing exceptional in-flight medical emergency service to their passengers.”

MedAire will provide STARLUX Airlines access to MedLink delivered in Chinese, offering local language capabilities and ensuring seamless support across all services. In addition, MedAire’s commitment to quality and safety bolsters STARLUX’s reputation.

Medical issues arising on commercial flights

Medical issues arising during commercial airline flights are a relatively rare occurrence, but they can be potentially serious and even life-threatening.

In general, airlines traditionally take a number of steps to counter the potential problem of medical issues arising during commercial airline flights. These steps include:

Training flight crews in first aid and CPR: Flight crews are trained in first aid and CPR so that they can best assist passengers who experience a medical emergency during a flight.

Carrying medical supplies: Airlines carry a variety of medical supplies on board their flights, including bandages, gauze, and medications. These supplies can be used to treat minor injuries or illnesses that passengers may experience during a flight.

Having a medical emergency plan: Airlines have a medical emergency plan in place in case a passenger experiences a serious medical emergency during a flight. This plan outlines the steps that the flight crew will take to aid the passenger and to get them the medical attention they need.

Long haul flight operations bring a set of further considerations, with an obvious factor being the greater travel distances required to convey a passenger to medical facilities, should this action be warranted.

The preparedness for first responders, typically being an airline’s cabin and flight crew complement, becomes a consideration which is woven into the carrier’s risk management and operational framework.

About MedAire

MedAire is a leading provider of in-flight medical and aviation security solutions for airlines, private aviation companies, and corporate flight departments worldwide. With an extensive network of professionals and facilities, MedAire offers comprehensive support to ensure the safety and well-being of passengers and crew members.

About STARLUX Airlines

Founded in 2018, STARLUX is a luxury airline based in Taipei now serving 16 Asian destinations: Tokyo, Osaka, Fukuoka, Okinawa, Sapporo, Sendai, Macau, Penang, Kuala Lumpur, Bangkok, Singapore, Ho Chi Minh City, Da Nang, Hanoi, Manila, and Cebu.

STARLUX also operates flights between Taipei and Los Angeles, providing convenient transfers for passengers traveling between Asia and North America via Taipei.

The STARLUX fleet consists of three types of new-generation Airbus aircraft—A321neo, A330neo, and A350—to provide the finest and eco-friendly journeys.

By Len Varley - Assistant Editor 5 Min Read
5 Min Read
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