Skytrax: Hainan Airlines named Best Airline in China

Hainan Airlines staff accept SKYTRAX award.
Photo Credit: SKYTRAX

The aviation industry celebrated the prestigious Skytrax 2023 World Airline Awards, often referred to as the Oscars of the aviation industry, in Paris on June 20, 2023.

Hainan Airlines, a prominent global player in the aviation sector, emerged as a top winner, receiving multiple accolades from Skytrax, the world’s leading airport and airline service quality organization.

Hainan Airlines was honored with awards such as Best Airline in China, Best Airlines Staff Service in China, and Best Business Class Comfort Amenities, among others. These achievements solidify Hainan Airlines’ position as a world-class carrier.

Skytrax chairman Edward Plaisted expressed his congratulations, stating, “Congratulations to Hainan Airlines on their outstanding achievement at this year’s World Airline Awards.”

“The recognition is a testament to the airline’s exceptional service quality recognized and appreciated by passengers worldwide.”

“Hainan Airlines is a global leader in aviation services, and we look forward to seeing more of their innovative efforts to enhance service quality and deliver an unparalleled air travel experience to passengers worldwide.”

Hainan Airlines chairman Ding Yongzheng shared his gratitude and said, “We are honored to have received multiple accolades at the SKYTRAX World Airline Awards and deeply appreciate the recognition from our passengers worldwide.”


“Hainan Airlines, under the guidance of its controlling shareholder Liaoning Fangda Group, has undergone a transformative journey, continuously upgrading its service quality and standards to establish an international brand that embodies oriental beauty.”

“With an unwavering dedication to providing a warm and comfortable travel experience, Hainan Airlines invites travelers from all corners of the globe to experience the captivating allure of oriental culture.”

Commitment to exceptional travel experiences

One of the key factors contributing to Hainan Airlines’ success is its commitment to exceptional travel experiences. The airline has taken an innovative approach in expanding its Dream Series and Hai Series services.

For instance, in April, Hainan Airlines introduced the Rosy Clouds uniform for its ground service staff at Beijing Capital and Haikou Meilan international airports. This unique uniform, inspired by Eastern cultural traditions, adds to the overall passenger experience and showcases the airline’s attention to detail.

Furthermore, Hainan Airlines has recently launched the Premium Express program to optimize the travel experience for passengers. The program offers more convenient flight departure times, upgraded air and ground services, and integrated travel benefits.

Additionally, the airline has introduced the Flying Express ticket package, tailored specifically for business travelers, providing triple value benefits and enhanced flexibility in travel options to cater to their unique needs.

In-flight services

To enhance in-flight services, Hainan Airlines now offers cabin-wide internet access on 28 of its Boeing 787-9 aircraft, allowing passengers to enjoy seamless wireless internet connectivity throughout their journey. The airline has also partnered with the Michelin-starred restaurant Huaiyang Fu to offer an exceptional culinary journey onboard.

This collaboration brings a high-standard dining experience, comparable to renowned restaurants around the world, further enhancing the in-flight dining experience for passengers.


In line with the core principles of the Chinese civil aviation industry, Hainan Airlines remains committed to delivering genuine air services. The airline prioritizes safety, convenience, and comfort to provide a five-star air travel experience for passengers.

Hainan Airlines’ outstanding performance at the 2023 World Airline Awards is a testament to its dedication to service quality and customer satisfaction.

With a focus on innovation and a commitment to delivering exceptional travel experiences, the carrier continues to elevate the standards of the aviation industry.

As a global leader in aviation services, Hainan Airlines invites travelers to experience the epitome of oriental beauty and enjoy a warm and comfortable journey with them.

By Len Varley - Assistant Editor 5 Min Read
5 Min Read
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