The Saudia Group has unveiled its comprehensive operational plan for the 2024 Hajj season. This initiative will prioritize smooth travel experiences, streamlined procedures, and top-tier service across all touchpoints.
Saudia Group will welcome Hajj pilgrims through five domestic airports, including Jeddah, Madinah, Riyadh, Dammam, and Yanbu.
1.2 Million Seat Capacity
Over 1.2 million seats are available thanks to Saudia’s optimized fleet of 150+ modern aircraft.
Dedicated teams manage performance monitoring, terminal operations, and pilgrim support, ensuring smooth operations throughout the 74-day Hajj period, starting May 9th.
Collaborative efforts with relevant stakeholders guarantee swift responses and a robust emergency plan. Extensive virtual simulations have been conducted at both Jeddah and Madinah airports to further enhance readiness.
Welcoming Pilgrims Across Saudi Arabia
Hajj pilgrims will arrive at five domestic airports: Jeddah, Madinah, Riyadh, Dammam, and Yanbu. Over 11,000 frontline staff and maintenance technicians stand ready to ensure efficient passenger flow and aircraft preparedness.
The “Makkah Route” initiative streamlines immigration for 120,000 pilgrims. Saudia’s “Luggage First” service ensures swift baggage handling (270,000 bags) alongside the distribution of 240,000 Zamzam bottles.
“We are honored to serve pilgrims on their spiritual journey,” stated Amer Al Khushail, CEO of Saudia Hajj and Umrah.
“Our efforts align with Vision 2030, aiming to elevate pilgrim satisfaction through streamlined procedures and airport experiences.”
Collaboration with government delegations and travel agencies secures adequate seat capacity in high-demand markets across four continents.
Booking should be smooth through Saudia’s offices and online channels, with clear luggage acceptance guidelines communicated through targeted awareness campaigns.
Supporting the Pilgrim Journey
From issuing boarding passes to offering diverse in-flight meals, Saudia caters to every pilgrim’s needs. Multilingual staff, fluent in over 30 languages, deliver exceptional service.
Aircraft boast special features: screens displaying Miqat announcements, prayer times, and over 300,000 minutes of educational Islamic content, developed in collaboration with the Ministry of Hajj and Umrah.
Saudia prioritizes accessibility, providing dedicated transport for individuals with disabilities. Medical equipment, including stretchers and oxygen, is readily available onboard.
Additionally, the convenient luggage collection service from pilgrim residences simplifies the return journey.
About Saudia
Saudia (Saudia Airlines) is the national flag carrier of the Kingdom of Saudi Arabia. Established in 1945, the company has grown to become one of the Middle East’s largest airlines.
Saudia has invested significantly in upgrading its aircraft and currently operates one of the youngest fleet. The airline serves an extensive global route network covering around 100 destinations across four continents, including all 28 domestic airports in Saudi Arabia.
A member of the International Air Transport Association (IATA) and the Arab Air Carriers Organization (AACO), Saudia has also been a member airline in SkyTeam, the second largest alliance, since 2012.
Saudia was recently awarded the “World Class Airline 2024” for the third consecutive year at The APEX Official Airline Ratings™ awards.
Saudia has also advanced 11 places in the Skytrax airlines ranking of the World Best Airlines 2023. The Airline also ranked top among global airlines for best on-time performance (OTP) according to a report by the Cirium.
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