Rex Group, a prominent airline entity, has announced its successful re-award of three regulated routes in Western Australia, following a competitive tender process.
These vital routes encompass connections between Perth and Albany, Perth and Esperance, and the Perth-Carnarvon-Monkey Mia route. The renewal of these contracts is set to take effect on October 2, 2023, and will extend until July 2, 2028.
Throughout the challenging period of the COVID-19 pandemic, Rex Group has steadfastly maintained its service, demonstrating a commitment to upholding the socio-economic fabric even during trying times.
The airline says that it takes pride in its significant contribution to sustaining connectivity during this critical period.
Strengthening Routes to Meet Demand
Acknowledging its accomplishment in bolstering passenger numbers, Rex Group recognizes that current seat capacity must be expanded to meet the surging demand.
In light of this, the airline has proposed additional services to accommodate this need. These proposed enhancements translate to a significant 38% increase in seat capacity for the Perth-Carnarvon-Monkey Mia route.
There is also a commendable 22% increase for the Perth-Esperance route, as compared to the existing contract. Similarly, the Perth-Albany route will see a 4% boost in seat capacity.
Lim Kim Hai, Rex Group’s Executive Chairman, acknowledged the challenges faced by the airline industry due to global supply chain disruptions and shortages of skilled labour.
“The global supply chain shocks and skilled labour shortages, including pilots and engineers, have severely impacted all airlines and therefore I am acutely aware that Rex’s service levels have not matched the very high standards that Rex delivered in WA since February 2016 until the re-opening after COVID,” he shared.
In this context, he emphasized the commitment to continuously improve service standards, aligning them with the high benchmarks set by Rex Group in Western Australia since 2016.
Rex Airlines Performance
Despite the challenges posed by industry-wide issues, Rex Group has expressed, through its Executive Chairman, that it remains dedicated to maintaining a high level of service quality.
Mr Hai went on to point out that Rex’s On Time Departure performance over the past year has surpassed that of its major competitors, including Qantas, Virgin Australia, and Jetstar.
Additionally, Rex Group boasts the lowest cancellation rate among major carriers.
This dedication to excellence has been recognized by passengers themselves. In a recent Skytrax survey, Rex Group was acclaimed as the best regional airline in Australia and the Pacific. This award serves as a testament to the airline’s commitment to providing superior service quality to its passengers.
Commitment to the State of WA
Rex Group is determined to honor the trust placed in it by the WA State Government by prioritizing service excellence within the state. To achieve this goal, the airline’s leadership, including board members and senior management, will collaborate with the local team to develop comprehensive plans.
The strategy will encompass leveraging the substantial resources of National Jet Express, a member of the Rex Group since October 2022.
This latest award marks the fifth time Rex Group has secured the right to operate state-regulated routes, having successfully won every tender it has bid for in Australia since 2010.
The airline’s consistent success in securing and operating these routes underscores its reputation for reliability, capability, and dedication to connecting communities across the region.
Rex is Australia’s largest independent regional and domestic airline operating a fleet of 58 Saab 340 and 8 Boeing 737-800NG aircraft to 57 destinations throughout all states in Australia.
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