Qantas Rolls Out New Domestic Boarding Process

A Qantas staff member at the boarding gate.
Photo Credit: Qantas

Qantas is planning to streamline its domestic air travel services in Australia with the introduction of Group Boarding. This is a new process designed to make boarding faster and smoother for customers on domestic flights.

This innovative approach is already commonplace amongst international airlines. It will now be implemented at four major airports across the country: Brisbane, Perth, Melbourne, and Sydney.

Following successful trials in these cities, Group Boarding promises to significantly reduce queuing times at departure gates and expedite the boarding process.

Group Boarding Procedures

Passengers will be assigned to one of six boarding groups based on their cabin class, frequent flyer status, and seat location. This allocation will be clearly displayed on their boarding pass.

Clear signage and announcements at the gate will keep passengers informed of when their designated group can board.

Initially, Group Boarding will be rolled out progressively starting from today, June 3rd, at Brisbane Airport. Perth will follow on June 10th, Melbourne on June 17th, and finally, Sydney on June 25th.

This initiative marks the most substantial change to Qantas’ domestic boarding procedures in a decade, according to Qantas Domestic CEO Markus Svensson.

Example of change of Qantas ticket for domestic flights.

“We are constantly seeking ways to enhance the customer experience and address common pain points,” Mr. Svensson explains.

“Group Boarding is designed to minimize queuing times and allow passengers to settle in onboard more efficiently. Additionally, this process contributes to on-time departures, a factor we know is crucial to our customers.”

Frequently Asked Questions

When and where will Group Boarding be implemented?

This new boarding process will be applicable to all domestic flights departing from Brisbane (from June 3rd), Perth (from June 10th), Melbourne (from June 17th), and Sydney (from June 25th) on Boeing 737 and Airbus A330 aircraft operated by Qantas.

What changes will passengers experience?

  • Your boarding group will be clearly displayed on your boarding pass.
  • Qantas App users and those subscribed to text/email notifications will be informed if Group Boarding applies to their flight.
  • Announcements will be made at the gate to inform passengers when each group can board.
  • The boarding pass scanner will only allow boarding once your designated group has been called.
A Qantas Boeing 737 parked at the terminal.
DaHuzyBru, CC BY-SA 4.0, via Wikimedia Commons

Why the focus on 737s and A330s?

These aircraft types make up the majority of Qantas’ domestic fleet and represent larger aircraft with the most significant potential for boarding time improvements.

Focusing on these two models initially allows for a smoother refinement of the Group Boarding process.

Will this process be rolled out to other aircraft and airports?

Qantas will allow passengers ample time to become familiar with Group Boarding before extending it to additional aircraft types and airports.

By implementing Group Boarding, Qantas is fostering a more efficient and enjoyable travel experience for domestic passengers in Australia.

This innovative approach streamlines the boarding process for domestic flights, minimizes wait times, and contributes to on-time departures, making Qantas a more attractive choice for travelers.

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By Len Varley - Assistant Editor 4 Min Read
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