Malaysia Aviation Group (MAG) airlines, a conglomerate comprising Malaysia Airlines, Firefly, and MASwigns have been given the green light by the Civil Aviation Authority of Malaysia (CAAM) to enable gate-to-gate Wi-Fi connectivity.
Wi-Fi connectivity will become available for select flights for the Malaysian flag carrier Malaysia Airlines. It becomes one of the first airlines to provide these features for passengers from Malaysia.
As of the 1st of July 2023, guests can enjoy the comfort and convenience of staying always connected to their personal and portable electronic devices throughout their flight.
The free service will become available on six long-haul Airbus A350s and fourteen A330s.
The magic is that passengers can connect to their devices as soon as they board the aircraft, during their flight, and as soon as they disembark at their aircraft.
Passengers are no longer required to switch off their phones but rather enable the flight mode on their phones. Passengers are now allowed to have their personal devices in the passenger’s seat pocket.
Added Value
This move is seen as an added value to the service offered by Malaysian Airlines, making the Malaysian flag carrier more competitive in the market.
It will be offering complimentary Wi-Fi for all Business Class Suit and Business Class guests, as well as its well-esteemed Enrich Platinum members, regardless of their class, given that they fly from 1 July 2023 until 31 December 2023.
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The Package
The offer will be rather generous availability to a total of 20 aircraft that are installed with Wi-Fi. The offer will also be data capped at 100 MB per sector, with a bandwidth of up to 512 kbps, this is to ensure passengers are well connected throughout their journey.
All guests flying on Malaysian Airlines can still benefit from the convenience of being connected to the ‘outside world through the airline’s pay-per-use Wi-Fi on MHconnect and the airline’s wireless in-flight entertainment which can be used uninterrupted on their devices throughout the flight duration.
Chief Executive Officer of Airlines from MAG, Ahmad Luqman Mohd Azmi, said, “We are committed to providing exceptional customer service and innovative travel experiences which places customers at the heart of everything we do.”
“By enabling gate-to-gate connectivity across all our airlines, it allows passengers to stay connected throughout their journey with us; whether it’s to keep their loved ones updated on the move or even get some work done during their flight.”
“As part of our connectivity strategy, we will be actively expanding the number of our aircraft equipped with Wi-Fi to provide an improved in-flight experience to our valued customers.”
“With a focus on safety, comfort, and convenience, we are dedicated to making air travel more accessible and enjoyable for all of our passengers.”
“We will continue to invest in innovative technologies and services to meet the changing needs and provide comfort to our passengers as guests to our ‘home’.”
Regional Competition
MAG is elevating its service in light of increased competitiveness in the region. The airline group is always continuing to take measures to enhance its customer service and satisfaction across all stages of flight, and also before and after.
Recently, Malaysian Airlines has also embarked on an interior refurbishment transformation, which will modernize the airline, and transform its in-flight experience completely.
This includes seating, inhouse-inflight entertainment with personal TV screens to offering Wi-Fi options for passengers to keep connected inflight.
Malaysian Airlines, is now out of the pandemic woods, making the correct investments amidst rising competition from within Malaysia and Internationally.
The airline is poised to become a learner and efficient operation in order to entice both leisure and business traffic.
