KLM Group mid-year report: Higher revenues and rising costs

Air France and KLM aircraft parked together.
Photo Credit: Air France KLM Group
Len Varley - Assistant Editor 5 Min Read
5 Min Read

The KLM Group has reported its performance for the first six months of 2023, showing a 20% increase in revenue year-on-year, set against a background of rising fuel, labour and material costs.

Steady revenue growth

During the first six months of 2023, the KLM Group recorded a sound 20% increase in revenue compared to the same period in the previous year. Overall, the Group earned an impressive EUR 5.6 billion in total revenue, reflecting its resilience and adaptability in an ever-changing aviation industry.

Operating profit insights

The operating profit for the first half of 2023 amounted to EUR 129 million. While this figure might appear lower than the EUR 266 million recorded in 2022, it is essential to consider that the previous year’s results included government NOW support amounting to EUR 138 million.

Despite this, KLM’s operational efficiency remains commendable. KLM’s capacity, measured by the number of flights operated, stood at a commendable 88% when compared to the pre-pandemic year of 2019 will.

Achieving this level of capacity perhaps speaks to the company’s careful planning, considering both fleet and workforce availability.

Customer satisfaction and Net Promotor Score (NPS)

One of KLM’s primary goals is to ensure exceptional customer satisfaction. The company’s Net Promotor Score (NPS) of 42 for the first six months of 2023 highlights their success in meeting customer expectations despite the challenges faced.

This score was achieved despite delays and cancellations caused by events like Storm Poly and a temporary baggage system malfunction at Amsterdam Airport Schiphol.

KLM’s CEO, Marjan Rintel, emphasized the continued enthusiasm among customers for air travel, even in the face of higher ticket prices.


The demand for tickets surpassed the number of available flights, attributed partly to longer aircraft maintenance periods due to global component supply issues.

The company is also working to fulfill staffing requirements across various departments to cope with the increased demand effectively.

Importance of cost management

Rintel spoke of the rise in costs for the H1 period, saying: “KLM was also faced with higher fuel, labour and material costs, as well has higher airport fees. This illustrates the importance of structural cost management.”

“Only by maintaining our financial health can we invest in our customer product and ensure cleaner, quieter, more efficient operations.

KLM faced several challenges in the first half of 2023, including the higher fuel, labor, material costs, and increased airport fees. These factors underscore the importance of effective cost management to maintain the company’s financial health.

Impact on Cargo, E&M, and Transavia

Cargo revenue experienced a significant decline in the first half of 2023, following exceptional figures during the pandemic. Factors such as a drop in average prices and volume contributed to this downturn. However, despite these challenges, Cargo still made a positive contribution to KLM’s overall results.

The Engineering & Maintenance (E&M) division also faced global component supply issues but exhibited signs of recovery during the first half of the year, showcasing resilience and adaptability.

Transavia, a subsidiary of KLM, faced some setbacks due to incidents and delays in deploying additional leased aircraft. Consequently, fewer flights than planned were operated during this period.

Nevertheless, Transavia managed to generate 15% more revenue, indicating their ability to navigate challenging situations successfully.

Q2 2023 Results

The second quarter of 2023 proved to be fruitful for KLM, as the company generated EUR 3.1 billion in revenue and earned an operating profit of EUR 257 million. This improvement compensated for the loss experienced in the first quarter.

The average ticket prices remained high, leading to a sharp increase in revenues across all regions of the KLM network.

A clear takeaway from the KLM Group commentary on its half yearly performance is the need to focus more sharply on cost management. By identifying and implementing efficient cost-saving strategies, the Group aims to continue delivering exceptional services while achieving financial stability and success.

Did you know AviationSource has two newsletters? One covers the general news and analysis of the industry as a whole, and the other to do with emergencies that take place throughout the year! To subscribe to our General News Newsletter, CLICK HERE!
To subscribe to our Emergencies, Accidents & Incidents Newsletter, CLICK HERE!

You Might Also Enjoy