Global Brand Awards: Air Peace wins ‘Best Airline for Customer Service, West Africa’

An Air Peace aircraft on the tarmac at night.
Photo credit: Air Peace

Air Peace was named as the ‘Best Airline for Customer Service, West Africa’ for 2023 at the prestigious Global Brand Awards.

The Global Brand Awards

Global Brands Magazine officiates the Global Brand Awards to recognize and celebrate outstanding brands worldwide.

The awards focus on diverse industries, keeping readers abreast of pivotal trends. For Air Peace, the journey to acclaim involved a meticulous evaluation process.

Taken into consideration were factors such as passenger feedback, service quality, communication, staff courtesy, professionalism, safety, security, and innovation in customer service.

Air Peace: A Standout Performer

Air Peace’s exceptional client support became the key point that set them apart during the evaluation. The airline’s dedication to delivering unparalleled customer experiences resonated well with the criteria set by Global Brands Magazine.

From the moment passengers step into their world, Air Peace aims to ensure a seamless and memorable journey for its customers.


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Director Jay Reddy’s Acknowledgment

Jay Reddy, Director of Air Peace, expressed the airline’s thrill at being named the ‘Best Airline for Customer Service in West Africa.’

He emphasized the achievement as a validation of the airline’s commitment to excellence, prioritizing passenger satisfaction, and establishing a remarkable standard within the regional aviation industry.

Reddy highlighted that this acknowledgment is a result of the airline’s unwavering dedication to setting a benchmark for service.

“Their dedication to delivering exceptional customer experiences has truly set them apart as a leader, and we congratulate Air Peace on this well-deserved recognition,” he said.

Stanley Olisa, Corporate Communications Lead at Air Peace, further echoed the sentiments of pride and delight. He dedicated the award to the Customer Service Team, recognizing their relentless drive in ensuring excellent service delivery.

According to Olisa, this accolade signifies Air Peace’s commitment to consistently providing unmatched customer service, creating memorable experiences for passengers at every touchpoint of their journey.

Render of two Air Peace Embraer E-Jets in flight
Image Credit: Embraer

Future Aspirations

Air Peace, undeterred by its success, hopes to continue elevating the standards of flight services. With an expanding modern fleet and a top-grade workforce, the airline aims to deliver best-in-class services across domestic, regional, and international markets.

This commitment aligns with the ethos that has brought them acclaim and solidifies their position as a leader in the aviation industry.

About Air Peace

Air Peace is West and Central Africa’s foremost airline which commenced scheduled commercial flight operations in October 2014, and has experienced steady growth in route and fleet size, becoming the largest carrier in Nigeria.

It operates on a network of 21 domestic routes, 8 regional routes and 6 international destinations, including Dubai, Guangzhou, Jeddah, Tel Aviv and Mumbai.

The African carrier recently secured permit to fly to the United Kingdom and will be kicking off flights soon. The airline boasts of an increasing modern fleet of over 30 aircraft, including 5 brand new Embraer 195-E2 jets plus a recent firm order for 5 brand new E175 aircraft.

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By Len Varley - Assistant Editor 4 Min Read
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