Finnair strikes up an inflight connection with customers

A Finnair passenger uses inflight messaging.
Photo Credit: Finnair

These days, staying connected is not just a luxury but a necessity. Whether it’s for personal or business reasons, the ability to communicate while on the move has become a fundamental part of our lives.

Finnair, the leading European airline, understands this need and is on a mission to ‘connect’ the world in a whole new way with its latest offering – a complimentary inflight messaging service.

Inflight Connection

Flying at 35,000 feet and still being able to send and receive text messages using your favorite messaging apps is no longer a dream.

Finnair Plus frequent flyers can now enjoy this incredible service on all European flights operated by Finnair’s narrow-body Airbus fleet. The goal is simple: to provide connectivity where it’s needed the most, even when you’re above the clouds.

Finnair’s new initiative opens the door to a world of inflight messaging possibilities. Passengers can stay connected with their loved ones and associates using popular messaging applications like WhatsApp, Viber, Kakao Talk, WeChat, and iMessage.

Whether you want to share your travel updates, send greetings, or discuss important matters, you can do it effortlessly from your seat.


A Finnair aircraft takes off in the snow.
Photo Credit: Finnair

Staying Connected

What sets this service apart is its accessibility throughout the entire flight. You won’t have to wait for specific time slots; instead, you can message whenever you desire.

This not only keeps you in touch with the world below but also enhances your overall travel experience.

Anssi Partanen, Finnair Market Director UK & Ireland, highlights the importance of this service, saying, “Now more than ever, we appreciate the need for connectivity – even at 35,000 feet – so we know this new initiative will be extremely popular with customers.”

The introduction of this complimentary service reflects Finnair’s commitment to making travel easier and more enjoyable.

It ensures that customers can stay in touch with their family, friends, and business contacts, bridging the gap between the aircraft and the ground.

It’s not just about reaching your destination; it’s about staying connected throughout the journey.

For Finnair Plus Gold and Platinum members, the complimentary 30-minute browsing package will be upgraded to a 30-minute streaming package starting in January 2024. This upgrade means that you can enjoy seamless streaming and stay connected during your flight.

Lumo Members: A Sky-High Perk

Finnair Plus Platinum Lumo members are in for a special treat. They will continue to receive complimentary access to the onboard streaming package for the entire duration of their short-haul flights.

This exclusive offering adds a touch of luxury to their travel experience, making it even more memorable.

Supporting Existing Wi-Fi Packages

Finnair’s new messaging service complements the existing faster Browse or Stream Wi-Fi packages available to customers traveling within Europe.

These packages allow customers to send and receive pictures and videos for a minimal cost. With this combined offering, Finnair is truly revolutionizing the inflight connectivity experience.

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By Len Varley - Assistant Editor 4 Min Read
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