Fiji Airways, the national carrier of Fiji, has achieved a significant milestone by being recognized as the Skytrax Best Airline in Australia & the Pacific at the prestigious 2023 World Airline Awards.
The event, held at the Paris Air Show on June 20th, 2023, marked the first time that Fiji’s National Airline has received this esteemed accolade.
Furthermore, the airline has also secured the award for the Skytrax Best Airline Staff in Australia & the Pacific for an impressive fourth consecutive year.
Topping Qantas and Air New Zealand
In the previous year’s rankings, Fiji Airways held the third position in the region, following Qantas and Air New Zealand, who claimed the first and second spots respectively.
However, this year, Fiji Airways has surpassed its two largest competitors, cementing its position as the Best Airline in Australia & the Pacific.
The airline’s global ranking has also witnessed a remarkable improvement within the top 100 airlines. Fiji Airways jumped from the 36th position in 2022 to an impressive 15th position in 2023, surpassing both Qantas and Air New Zealand.
Expressing his delight, Mr. Andre Viljoen, the Chief Executive Officer and Managing Director of Fiji Airways, acknowledged the significance of these wins for a small airline in such a highly competitive region for commercial aviation. He attributed their success to the unwavering commitment to delivering quality service.
“Our unwavering commitment to the delivery of quality service is the reason that Fiji Airways is today the Best in Australia and the Pacific. We may not have as many resources as larger airlines, but we have the Fijian spirit of hospitality and care.”
“As the National Airline of Fiji, we embrace and champion these values in everything we do, and this sets us apart as an airline,” said Mr. Viljoen.
Receiving the award in Paris
A high-level delegation from Fiji Airways was present in Paris on June 20th, 2023, to receive the award on behalf of the company.
Mr. Viljoen further emphasized the significance of these accolades, highlighting that they were determined purely based on guest feedback, making them even more special.
The award winners were determined through the largest airline passenger satisfaction survey, with over 20 million entries and featuring more than 325 airlines in the final results.
This recognition validates Fiji Airways’ commitment to delivering exceptional experiences to its passengers, not only with its service standards on-board but at every touchpoint of the customer journey.
Dedication to growth and innovation
Fiji Airways continues to demonstrate its dedication to growth and innovation, constantly introducing new strategies to expand its global network, increase revenue, and elevate the company’s position in the industry.
With its Fijian spirit of hospitality and care, Fiji Airways aims to provide exceptional experiences that set it apart from other airlines, ensuring that passengers have a memorable journey from start to finish.
Fiji Airways’ achievement of the Skytrax Best Airline in Australia & the Pacific award is a testament to its commitment to delivering outstanding service and the embodiment of the Fijian spirit.
This recognition will undoubtedly inspire the airline to continue its pursuit of excellence and further enhance its position as a leading airline in the region and globally.