Loganair has this week unveiled a series of new service enhancements which is part of a strategy to make their experience better for the customer.
The airline is noted as the best carrier by the UK Civil Aviation Authority for customer satisfaction due to the careful attentiveness as well as their ability to listen to customers well.
Without further ado, let’s get into it…
Feedback Used: Loganair Implements New Service Enhancements…
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In line with the commencement of their winter schedule, Loganair has implemented the following aspects for a better customer journey:
- Check in times have been brought forward by 10 minutes to support on-time performance.
- Loganair’s check-in desk at Edinburgh Airport has been moved to a more visible and convenient location.
- The airline’s ATR42-600 next generation aircraft, which offer an increased seat capacity and quieter, more comfortable cabin environment for customers, have now fully replaced its former Saab 340 aircraft at Glasgow Airport.
Adding to this was Loganair CEO Jonathan Hinkles:
“As we head into our winter schedule, we continue to make incremental changes to improve customer experience, including bringing forward our check in times.”
“This will allow us to ensure all customers are cleared prior to departure as we offer larger aircraft that fly more passengers.”
“We’d also encourage our customers, especially those with hand-baggage only, to use our on-line check-in wherever possible.”
“Unlike many other airlines, our online check opens four days before departure, widening opportunity for customers to be able to use the capability in advance.”
“While these are small changes, they can make a big difference to satisfaction levels and experience.”
All eyes will be on the carrier to see how these enhancements perform, and whether customers are more than satisfied with it.
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