EVA Air has once again earned SKYTRAX’s 5-Star Airline certification. It becomes the eighth consecutive year that the Taiwanese premium carrier has taken out the award.
EVA Air 5-star certification
It seems there are a few points of note with respect to the recent 2023 award. Firstly, only 10 airlines in the world have been awarded 5-Star certifications.
EVA Air is the only Taiwanese airline to receive this distinction. And not only that, this is the eighth consecutive year that the Taiwanese carrier has been awarded the certification since 2016.
“Reaching the highest bar to win 5-Stars in SKYTRAX’s annual airline audits for eight years in a row is both an honor and the best affirmation we could receive of the good and hard work all our employees perform every day.”
“It motivates us to continuously improve our services,” said EVA President Clay Sun. “We’ve had the goal to be the world’s best service airline since 1989 when EVA was established and that has not changed.”
“We will not lose our focus on improving and innovating or introducing more personalized services.”
SKYTRAX is a world-renowned aviation research authority that awards airlines one-to-five stars annually after comprehensive evaluations and professional analyses of quality standards for close to 350 airlines around the globe.
Categories considered include airport services, seat comfort, inflight service supplies, cabin comfort, catering, in-flight entertainment, cabin crew services and more. These star designations have served as important reference points for airline passengers.
Other five-star award winners
In addition to EVA, the other nine airlines to receive the highest 5-Star honors for 2023 include Singapore Airlines, All Nippon Airways, Japan Airlines, Korean Air, Asiana Airlines, Qatar Airways, Cathay Pacific, Hainan Airlines and Garuda Indonesia.
During nearly a month of close SKYTRAX inspections, approximately 800 functions on or related to EVA flights throughout Europe, the United States, Northeast Asia and Southeast Asia were assessed.
Factors including the full range of services on the official website, digital services, airport services, inflight services, cabin comfort and more were scrutinized.
Inspectors reviewed Economy, Premium Economy and Royal Laurel Classes separately, starting at the airport counters and drilling down to examine details such as cabin-interior cleaning.
EVA’s entire staff upholds the highest standards. In their 2023 analyses, SKYTRAX inspectors highlighted EVA’s smooth boarding order, inflight services, flight attendant service skills, inflight tableware and inflight entertainment system.
They singled out cabin cleanliness, amenity kits, cabin safety and seat comfort in EVA’s Boeing-787 Royal Laurel Class as standouts.
Weathering the pandemic
like many other airlines, EVA was forced to adjust to the challenging environment presented by the global pandemic. The airline had to strike a balance between epidemic prevention and service quality.
To achieve this, it employed the latest technology to accelerate digital conveniences such as automatic check-in and electronic onboard reading materials such as newspapers and magazines.
At the same time, it focused on continuously improved services, launching new inflight cuisines created in collaboration with Michelin-starred Chef Nakamura, Chef Paul Lee and Ching-Biao Huang, the gourmet Chinese food celebrity chef.
It seems that the strategy has paid off, and the airline certainly appears to be a firm footing as the world returns to air travel.
As global tourism regains pre-pandemic momentum, EVA plans to be prepared to consistently offer Five-Star Airline services throughout its operations.