US carrier Delta Air Lines has reached a penultimate moment in the transformation process of its hub at Los Angeles LAX airport.
To be specific, the airline has now opened its brand new Delta One check-in area in the refurbished LAX Terminal 3. In addition to that, it has opened a new entrance to the check in all via the west headhouse at T3.
Sky Way at LAX project
The opening of these two areas at LAX marks the second to last phase in Delta’s “Delta Sky Way at LAX” project, which has seen a complete revamp of its home at Terminal 3 at the airport, to improve the entire passenger experience, for the airline’s customers flying out of LAX.
“We’re building on our position as LAX’s leading premium global carrier and achieving yet another infrastructure milestone ahead of schedule – enabling an ever-elevated travel journey for our Los Angeles customers”, said Scott Santoro, Vice President of Global Sales.
He added, “Now that the summer travel season has officially kicked off, Delta couldn’t be more ready to get our customers where they want to go most”.
The Delta One Check-in area
As seen in the photo above, Delta has shown off a preview of what its Delta One customers will see and get to experience when flying out of LAX from now on.
Located on the lower arrivals level of Terminal 3, the new Delta One check in area features a rich a modern finish and has its own private TSA screening lane as well as direct access to the Delta Sky Club.
In addition, Delta One customers will also be greeted by a team of elite service agents dedicated to providing white-glove service.
Furthermore, the Delta One Check in area will feature artwork from two local artists in partnership with AirLifting – a social enterprise that champions artists impacted by disabilities and housing insecurity.
All in all, Delta has ensured that within this design that their Delta One customers get the best experience possible when flying out of LAX and from what the photo previews, the airline appears to have hit that mark.
The West Headhouse
As for the West Headhouse, this area of Terminal 3 at LAX features self service kiosks to drop bags and/or print boarding passes.
All of this goes towards passengers having another access point at T3 to easily check themselves in and get to security in the shortest time possible with little hassle.
Later on this summer, Delta plans to add to the West Headhouse with the implementation of digital ID technology at bag drop and security checkpoints.
This new feature will allow eligible customers to use their biometric data to move more seamlessly through the airport.
“I’m eager eager for guests to enjoy Delta’s new West Headhouse and Delta One check in and ticketing lobby at LAX’s terminal 3, in addition to the entire Delta Sky Way Project when it opens later this summer.”
“These projects truly are establishing the new norm of first rate guest experiences passengers will find across LAX”.
“My deep appreciation goes to Delta, Hensel Phelps, the team at LAWA, our shared community of supporters and the workers who are continuing to usher the Delta Sky Way project forward”, said Justin Erbacci, Chief Executive Officer of LAWA.
Planning for the future
With this next phase in Delta’s Sky Way project complete the airline is gearing up for the future of air travel as it looks to re-envision the way its customers use its LAX hub.
The new Terminal 3 has come along way since it made its debut in 2022 with features including a new security checkpoint, baggage claim area, Delta Sky Club and more.
Now with how far the terminal has come, the project is now due to finish 18 months earlier than expected.
One of the main motives behind the refurbishment of the T3 is to make way for a smooth and effortless transition for customers who will be piling into LAX during the LA Summer Olympics.
With everything on track, things are looking good for Delta at LAX.