Canadian airline Air Transat has been voted as the World’s Best Leisure Airline for the fifth time at the Skytrax World Airline Awards.
The awards ceremony, which has taken place during the Paris Air Show on June 20, has seen multiple airlines awarded by Skytrax in respective categories.
World’s Best Leisure Airline
On June 20 Skytrax, the international air transport rating organisation, held their awards ceremony under the Paris Air Show, awarding multiple airlines in their respective categories.
One of the airlines awarded this year is Canada’s Air Transat, which has for the fifth time been awarded with the title of “Leisure Airline of the Year”.
At the ceremony, Marc-Philippe Lumpé, Chief Operations Officer of Air Transat, and Frédéric Nappert, Specialist, Systems and Standards of Air Transat, joined by members of the Air Transat flight crew, were present to receive their Skytrax award.
Commenting on the award, Marc-Philippe Lumpé said: “Receiving this award fills us with immense pride. It testifies to the unique place we occupy in our passengers’ hearts, and it highlights the exceptional nature of our service and our commitment to excellence.”
“Our unrivalled expertise, which puts our customers at the centre of all our actions, enables us to live up to the trust they place in us every day.”
Also commenting, is Annick Guérard, President and Chief Executive Officer of Transat, who said: “I would like to express my gratitude to all our employees, whose ongoing commitment and unwavering professionalism represent the essential elements that have earned us this most prestigious recognition,”
“Receiving this award for the fifth time illustrates their exceptional contributions, which are at the heart of our success.”
Skytrax has also commented the award, with Edward Plaisted, Chief Executive Officer of Skytrax, saying: “We congratulate Air Transat on the fabulous achievement of being voted the World’s Best Leisure Airline in 2023 for the fifth time.”
“This award is a great recognition for all of the Air Transat front line staff who are clearly delivering great standards to gain this highest level of customer satisfaction.”
Air Transat in 2023
As the airline moves closer to the end of 2Q23, it’s reported load factors were 3% lower than 2019 levels. However, it reports yield is “significantly higher” with an increase in 25%.
By being “prudent” the airline weathered many of challenges seen in 2022, such as weather disruption in North America, seizing market opportunities in line with changes in travel restrictions and minimizing operational risks.
With the combined results of high demand and higher prices, the airline expects to cope with higher global costs, such as fuel and inflation. It is optimistic for the 2023 Summer based on its winter results.
Air Transat expressed thanks to its employees for demonstrating its corporate values. It said this was the reason it achieved strong volume and maintained its customer service reputation.
The airline projects it will achieve 90% of its capacity, compared to 2019, for the fuel year 2023. This will be consistent with IATA’s projections in Transat’s key markets.
“Resilient demand for travel is supporting prices and helps us deal with the pressure on operating costs. The context is therefore challenging but remains favourable to recovery in travel and Transat’s relaunch,” Guérard added.