On April 22, 2025, a terror attack in Pahalgam, Jammu and Kashmir, claimed 26 lives, mostly tourists. The tragedy sent shockwaves through the region, triggering a rush of travelers eager to leave Srinagar.
As airfares skyrocketed, with some tickets reaching ₹65,000 (USD$780), the Indian government has now intervened.
The Ministry of Civil Aviation, led by Union Minister Ram Mohan Naidu Kinjarapu, issued directives to airlines to prevent fare surges and increase flight availability.
These measures aimed to ensure affordability and accessibility for stranded tourists and residents during a crisis.
Capping Airfares to Protect Travelers
The recent terror attack triggered widespread cancellations, with reports showing 90% of Kashmir tour bookings canceled in some areas. This sudden demand for flights out of Srinagar caused airfares to spike dramatically.
To address the situation, Minister Naidu held an emergency meeting with airline operators. He issued a stern advisory against surge pricing, emphasizing that the government would closely monitor fares to keep them reasonable.
The Directorate General of Civil Aviation (DGCA) played a key role in enforcing this policy. By directing airlines to avoid exploitative pricing, the DGCA ensured that passengers could secure tickets without facing inflated costs.
This move was critical in restoring trust among travelers, many of whom were already shaken by the tragic events in Pahalgam.
Waiving Fees and Adding Flights
The Ministry of Civil Aviation also instructed airlines to waive cancellation and rescheduling fees for flights to and from Srinagar.
This policy is effective for bookings made on or before 22 April, and is valid until 30 April. Whether due to safety concerns or logistical challenges, travelers can change or cancel flights without financial penalties.
To address the surge in demand, airlines were urged to increase flight operations. Major carriers like Air India and IndiGo responded, each adding two extra flights from Srinagar to Delhi and Mumbai on April 23, 2025.
SpiceJet also stepped up, operating additional flights and extending fee waivers. These efforts ensured that more passengers could leave the region safely and efficiently, reducing the strain on Srinagar’s airport.
Focus on Safety and Stability
The government’s actions were part of a larger strategy to manage the crisis in Jammu and Kashmir. Jammu and Kashmir Chief Minister Omar Abdullah directed the state administration to facilitate smooth traffic flow between Srinagar and Jammu, aiding tourists’ departure.
Enhanced security measures were also implemented in Srinagar and other tourist hubs to restore confidence. The Pahalgam attack highlights the challenges of balancing tourism with safety in a sensitive region.
By capping airfares, waiving fees, and boosting flights, the Indian government not only addressed immediate needs but also set a precedent for crisis management in the aviation sector.
As Jammu and Kashmir navigates the aftermath of the Pahalgam terror attack, the government’s proactive stance offers hope for recovery and stability.
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