Delta Air Lines Expects 2.9M Customers Over Labor Day Period

A Delta Air Lines Boeing 767 approaching JFK airport
Anna Zvereva from Tallinn, Estonia, CC BY-SA 2.0, via Wikimedia Commons

LONDON – US carrier Delta Air Lines is expecting to welcome 2.9 million customers over the Labor Day 2022 travel period, spanning over 25,000 flights worldwide as travel demand continues to remain strong.

The airline’s projections cover the holiday travel period from Thursday, Sept. 1 through to next Tuesday, Sept. 6, as U.S. travelers mark the unofficial end of summer.

Comparatively, Delta Air Lines flew 2.5 million customers during the same holiday period last year and 3.1 million in 2019; making this year’s projection a marked return to pre-pandemic passenger numbers.

Schedule changes building resilience

Delta’s performance and reliability has significantly recovered from the beginning of summer, thanks to schedule changes and other measures taken to make the operation more resilient.

  • Between Aug. 12-15, Delta and Delta Connection incurred merely 15 cancellations out of approximately 20,000 scheduled flights.
  • Delta’s internal preliminary reporting shows that Delta people have worked to produce a mainline completion factor of 99% percent for our customers in August. This means cancellation rates are far below those seen in early summer for both domestic and international Delta mainline flights.

A first in on-time arrival rates

This year, Delta has been the most reliable airline among major U.S. carriers, ranking first in domestic on-time arrival rates and completion factor.

Compared with June, Delta’s domestic mainline cancellation rate in August has been greatly improved, and on-time arrival and departure rates have improved even further.

Fewer than 1% of Delta domestic flights have been canceled in August vs. nearly 4% in June.

The ranking of domestic on-time arrival rates is based on FlightStats and internal data Jan. 1 through Aug. 30, 2022, for mainline domestic flights, compared to Major U.S. carriers for on-time arrival and flights flown.

Major U.S. carriers comprise Delta, American, United, Southwest, JetBlue, and Alaska. On-time arrival (A0) is measured as those flights arriving at or before the scheduled time.

Delta Air Lines statement

“We’re looking forward to welcoming our customers on board for Labor Day 2022 weekend,” said Allison Ausband, Delta E.V.P. and Chief Customer Experience Officer.

“We’ve taken steps this summer to ensure our people have the tools and support they need to deliver on our high standards for reliability, while offering Delta’s signature customer service with warmth and care.”

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