LONDON – This week national flag carrier Air New Zealand picked up top honours at the prestigious 2022 APEX Awards – receiving the 2023 APEX Passenger Choice Award for Best Airline in the South Pacific and being named a 2023 APEX Five Star winner.
The APEX Awards are held annually to recognise airlines in various regions for providing the best passenger experiences as rated by passengers. In the South Pacific region, Air Tahiti Nui also took two awards for Entertainment and Cabin Service. Fiji Airways was recognised for Best Food and Beverage, with Australian airlines Qantas and Virgin Australia talking Best Wi-Fi and Best Seat Comfort respectively.
Air New Zealand Chief Executive Officer Greg Foran says the airline is incredibly proud to be named Best Airline in the South Pacific by the Airline Passenger Experience Association.
“This award is testament of the outstanding product and service our teams continue to deliver to our customers – this award goes to our Air New Zealand whānau (family). A very big thank you to all our employees who played an important role in getting us to where we are today.”
With New Zealand’s international borders reopened, this is a fantastic way to celebrate that once our Chicago service resumes on 30 October, we’ll be not only be back to flying to all 29 of our international destinations, but we’ve also grown – having launched New York last month.”
For the 2023 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. Passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.
These awards follow Air New Zealand being named the ‘World’s Safest Airline 2022’ in the annual Airline Ratings, marking the airlines commitment to leading safety improvements and protecting the health and safety of its people and customers.
About the APEX Awards
As a global non-profit and one of the world’s largest international airline associations, APEX accelerates our industry with the backing of nearly every major airline and valued supplier.
In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience.
APEX reinvests all of its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry.
APEX serves as a resource to the businesses and professionals that create, deliver, and manage the airline passenger experience, and the association provides the industry with a forum for knowledge sharing, collaboration and networking.
MISSION STATEMENT:
Strengthen the industry and enable business opportunities through education, innovation, networking and recognition.
VISION STATEMENT:
To elevate the passenger experience through our influential community.
