Air India Ramp Up Services To US and UK Markets

Photo: Air_India_B777-200LR. Photo Credit: Kentaro Iemoto from Tokyo, Japan, CC BY-SA 2.0 , via Wikimedia Commons
Photo: Air_India_B777-200LR. Photo Credit: Kentaro Iemoto from Tokyo, Japan, CC BY-SA 2.0 , via Wikimedia Commons

LONDON – Air India has announced that it will increase its connections to the US and the UK with a total of 20 extra weekly flights per week.

Ramping up Services

Air India will add more flights to its destinations in the UK, such as Birmingham, London, and the US (San Francisco). Air India will be adding 5 additional flights to Birmingham, 9 flights to London, and 6 flights to San Francisco.

The UK already has 34 weekly flights from India, but will now be increased to 14, to a total of 48 weekly flights. Of the 5 extra weekly flights to Birmingham, 3 will depart from Delhi and 2 will depart from Amritsar.

Of the 9 additional flights to London, 5 will be from Mumbai, 3 are from Delhi, and the remaining flight will be from Ahmedabad.

The frequencies to the US will also be increased, from 34 to 40 weekly flights. The flight responsible to the US will be to San Francisco, with 6 flights. San Francisco will be connected with Mumbai with 3 weekly flights and 3 weekly flights from Bengaluru.

Commenting on the development, Mr Campbell Wilson, CEO & MD, Air India, said, “As Air India reinvents itself under the Vihaan.AI transformation program, adding frequency and improving connectivity from major Indian cities to more international destinations is a significant focus.”

“This sizeable frequency increase to the US and the UK, as well as the addition of new city pairs and improved aircraft cabin interiors, comes just 10 months after Air India’s acquisition by the Tata Group. It is a clear signal of our intent, and an early step towards a much bigger aspiration.”

Not only will the airline be investing in new widebody airplanes, but the airline will also invest heavily in narrow bodies to be able to cope with the increasing frequencies.

Comments From Air India

These changes are part of the new Air India program, called Vihaan.AI, which, if written in Sanskrit, means Dawn of a New Era. This “Dawn” has been built on the feedback the employees have given the airline.

The changes focus on 5 key pillars: exceptional customer service, robust operations, industry-best talent, industry leadership, and commercial efficiency and profitability.

Commenting on Vihaan.AI, Campbell Wilson, MD, and CEO, of Air India said, “This is the beginning of a historic transformation for Air India and the dawn of a new era. We are laying the foundation for a brave new Air India, with a renewed sense of purpose and incredible momentum. Vihaan.AI is our transformation plan to make Air India the world-class airline it once was, and it deserves to be again. We are absolutely focused on being recognized as a world-class airline serving global customers, with a proudly Indian heart.”

“The transformation has already started – a slew of initiatives in areas like refurbishing cabins, serviceable seats, and in-flight entertainment systems are already underway. We are also adopting proactive maintenance and refining flight schedules to enhance on-time performance.”

“Our fleet expansion will involve a combination of both narrow-bodied and wide-bodied aircraft to cater to varied network needs. The excitement and shared commitment to drive is palpable across the organisation and stakeholders will recognise the changes as the new face of Air India emerges,” he added.

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