As summer travel heats up, London Southend Airport is earning glowing reviews from passengers. It has achieved an impressive 91% customer satisfaction rating in the first four months of 2025.
With its focus on friendly, efficient service, the airport is a top choice for travelers across Essex, London, and East Anglia.
Easy Feedback, Happy Travelers
London Southend makes it simple for passengers to share their experiences through an in-terminal survey accessed via QR code.
Travelers rate their likelihood of recommending the airport on a scale from 1 (very unlikely) to 5 (very likely). From January to April, responses averaged an outstanding 4.5 out of 5, showcasing the airport’s commitment to a seamless and welcoming journey.
The airport also reintroduced its popular “Happy or Not” feedback system in 2025. These smiley-face buttons, placed at key touchpoints throughout the terminal, allow passengers to quickly rate their experience.
Between February and April, nearly 22,000 responses were collected, resulting in a remarkable 91% positive feedback score. This achievement reinforces London Southend’s reputation as a six-time winner of the “Best London Airport” title by Which?
Passengers Praise Airport Service
Travelers are eager to praise the airport’s exceptional service. Melanie from Rochford shared, “The staff are so polite and friendly—it really sets the tone for a great holiday!”
Louise from Maldon, who flew to Alicante with easyJet, called it the “nicest and most efficient airport” she’s experienced. Hannah from Southend added that the team “always makes her smile.”
Dave R. left a five-star Google review, calling London Southend the “best London airport for speed.” On social media, Julie on Facebook declared it “the best airport in the UK,” while Barbara Bowman said, “If I can’t fly from Southend, I just won’t go.”
Instagram user @kikisfamilyadventures described it as “amazing,” and @jimmy_benidorm dubbed it his favorite airport.
M Smith, another first-time flyer, gave a five-star Google review, praising the “well-organized arrivals, clean halls, and nearby train station.” He noted the short walk from plane to platform, making travel to central London quick and stress-free.
Southend Airport CEO Jude Winstanley expressed pride in the feedback, stating, “We’re thrilled to see such positive responses as we invest in exceptional customer service. Our new C3 screening technology at security lets passengers keep liquids and electronics in their bags, speeding up the process.”
The airport’s easy terminal layout, approachable staff, and fast connections to London make it a traveler favorite. Its proximity to a train station ensures quick access to the capital, enhancing the overall experience.
Developments for 2025
London Southend is off to a strong start this year. The reopening of easyJet’s three-aircraft base has expanded flight options.
Meanwhile, 10 new package holiday routes to destinations like Marrakech, Pisa, and Reus offer more choices for sun-seekers. The airport also welcomed Eastern Airways, which resumed flights to Newquay, Cornwall.
With its high satisfaction ratings and growing route network, London Southend Airport continues to win hearts. Whether it’s the speedy security process, friendly staff, or convenient location, passengers appear to agree: this airport delivers.
As one traveler put it, “London Southend makes flying a joy.” Seems like the people have spoken.
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