January 25, 2025
Japan Airlines Restores Service After Cyberattack Disrupts Operations

Japan Airlines Restores Service After Cyberattack Disrupts Operations

Japan Airlines (JAL) has now restored its operations after a cyberattack, suspected to be a distributed denial-of-service (DDoS) attack, disrupted its systems on Thursday morning.
A Japan Airlines A350 approaches to land.
F.M. Chang, CC BY 2.0, via Wikimedia Commons

Japan Airlines (JAL) has now restored its operations after a cyberattack disrupted its systems on Thursday morning.

The incident, suspected to be a distributed denial-of-service (DDoS) attack, caused delays to over 20 domestic flights during the busy year-end holiday season.

Suspected DDoS Attack


A DDoS attack overwhelms a targeted system with a flood of internet traffic, rendering it inaccessible. In JAL’s case, the attack disrupted critical systems, including those used for ticket sales and flight operations.

Following the disruption, JAL’s IT teams moved to identify the source of the issue and implemented measures to mitigate the attack. The airline prioritized flight safety throughout the incident, ensuring the safe operation of all aircraft.

“We sincerely apologize for the inconvenience caused to our customers,” said a JAL spokesperson. “The safety of our passengers and crew is our top priority. We are committed to investigating this incident thoroughly. We are taking all necessary steps to prevent future occurrences.”

The incident highlights the increasing vulnerability of the aviation industry to cyberattacks. As airlines become increasingly reliant on technology, the risk of cyber threats continues to grow.

A Japan Airlines B787-9 on the taxiway.
Anna Zvereva from Tallinn, Estonia, CC BY-SA 2.0, via Wikimedia Commons

Cybersecurity in the Aviation Sector


Japan Airlines’ swift response and minimal impact on flight safety serve as a valuable case study in cybersecurity resilience for the aviation sector.

Key takeaways from this incident include:

The importance of robust cybersecurity measures: JAL’s ability to quickly contain the attack and restore service demonstrates the critical role of strong cyber security infrastructure and well trained IT teams.

The need for continuous improvement: The aviation industry must continually adapt its cybersecurity strategies to counter evolving threats.

Prioritizing passenger safety: Maintaining flight safety remains paramount, even during unforeseen disruptions.

Kentaro Iemoto from Tokyo, Japan, CC BY-SA 2.0, via Wikimedia Commons

Cybersecurity Attacks in Aviation: A Growing Concern

The aviation industry has become an increasingly attractive target for cybercriminals. Several underlying factors drive this trend:

Increased reliance on technology: Modern aviation heavily relies on technology for various operations. Applications range from flight planning and scheduling to baggage handling and air traffic control. This interconnectedness creates numerous entry points for cyber attacks.

Growing sophistication of attacks: Cybercriminals are constantly developing new and more sophisticated attack methods. These include ransomware, phishing, and malware, making it harder for organizations to defend against them.

Valuable data: Airlines and airports possess a wealth of sensitive data. This includes passenger information, financial records, and flight schedules, making them highly valuable targets for data breaches.

Consequences of Cyberattacks

Cyberattacks on the aviation sector can have severe consequences, including:

Flight disruptions: Attacks can disrupt critical systems, leading to flight delays, cancellations, and even groundings. Overall, they cause significant inconvenience and economic losses for airlines and passengers.

Data breaches: Sensitive passenger data, including personal information and financial details, can be stolen. Cybercriminals can misuse this data, potentially leading to identity theft and financial fraud.

Reputational damage: Cyberattacks can severely damage the reputation of airlines and airports, eroding passenger trust and impacting future business.

Safety risks: In some cases, cyber attacks can compromise safety critical systems, potentially leading to serious safety incidents.

It’s worth noting that Japan Airlines primary competitor, All Nippon Airways (ANA), was not affected by the cyber attack. Other airlines remained unaffected and continued operations without disruption.

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