On 27 December, 2024, an easyJet flight enroute from Antalya to London was forced to divert to Bari, Italy, due to a disruptive teenage passenger.
The passenger assaulted the flight crew and attempted to open the aircraft door during the flight, causing widespread panic among passengers.
The teenager, reported as a sixteen year old female, threatened to stab staff, whilst being restrained by easyJet crewmembers.
The teenager’s actions prompted the flight crew to divert the flight to Bari Airport as a safety precaution. After landing, the disruptive passenger was taken into custody by Italian authorities. Police and firefighters were standing by to meet the flight on its arrival.
Following the disembarkation of the passenger, the flight was able to resumed its journey to London Gatwick Airport with a significant delay.
EasyJet Inflight Incident
EasyJet issued a statement following the incident, expressing their commitment to the safety of their passengers and crew.
They praised the crew’s prompt actions in handling the situation and ensuring everyone’s safety. The airline also apologized for the inconvenience caused to passengers due to the unexpected diversion.
Passengers’ Reactions and Concerns
The incident sparked widespread concern among passengers, some of whom took to social media to share their experiences. Many expressed their concern and frustration over the disruption, while others praised the crew’s professionalism in handling the situation.
The incident also raised questions about airline safety protocols and the measures in place to deal with disruptive passengers. Aviation experts called for stricter measures to prevent such incidents and ensure the safety of everyone onboard.
easyJet’s Handling of the Aftermath
Following the incident, EasyJet faced criticism for its handling of the situation on the ground. Passengers reported being left stranded in Bari with little information or support from the airline. Many were accommodated in substandard hotels, adding to their distress.
EasyJet later apologized for the inconvenience caused to passengers and promised to improve their response in future incidents. The airline also reimbursed passengers for expenses incurred due to the diversion.
Summary
The incident highlighted the challenges faced by airlines in dealing with disruptive passengers. It also underscored the importance of robust safety protocols and effective communication in such situations.
Click the banner to subscribe to our weekly Emergencies and Incidents newsletter.
Click the photo to join our WhatsApp channel so then you can stay up to date with everything going on in the aviation industry!
