Bombardier has significantly bolstered its customer service network in Australia with the launch of a new Line Maintenance Station (LMS) in Perth, Western Australia.
This strategic move underscores the company’s dedication to providing comprehensive support to its growing clientele in the region.
Further demonstrating its commitment, Bombardier also plans to open a second LMS in Sydney later this year, pending regulatory approval.
The new Australian facilities build on Bombardier’s existing customer service footprint in the Asia-Pacific region.
Perth becomes 10th Global LMS
The newly established Perth LMS marks Bombardier’s tenth global LMS, offering crucial light scheduled and unscheduled maintenance services. This includes vital Aircraft on Ground (AOG) support, ensuring minimal downtime for aircraft operators.
The station’s team of certified technical engineers are equipped to service the full range of Learjet, Challenger and Global series aircraft.
Additionally, Bombardier’s Mobile Response Trucks, already operational in Melbourne, Perth, and Sydney, provide on-the-go support, enhancing accessibility and responsiveness.
Paul Sislian, Executive Vice President, Aftermarket Services & Strategy at Bombardier, emphasized the significance of this expansion.
“The addition of the Perth Line Maintenance Station is an integral part of our overall mission. We plan to enhance OEM support for our customers in Australia,” he stated. “We are delighted to be offering our customers expanded support, more resources, and increased flexibility closer to their base of operations.”
Building on Opening of Melbourne Facility
This development builds upon the successful opening of the Melbourne Service Centre in September 2022, which further strengthened Bombardier’s presence in Australia.
The Melbourne facility boasts nearly 50,000 square feet of hangar and ramp space, capable of accommodating up to three Global 7500 aircraft simultaneously. This substantial infrastructure underscores Bombardier’s investment in providing robust maintenance solutions.
To ensure streamlined service delivery, Bombardier has cultivated extensive personnel and supply chain networks worldwide, including a strong presence in Australia. The company prioritizes maintaining adequate stock of high-demand consumables and spare parts.
Global Distribution Hubs
Strategic distribution hubs in Chicago, Frankfurt, Singapore, and Hong Kong facilitate global reliability and rapid access to essential components. Moreover, the Melbourne Service Centre houses a significant inventory of parts, catering specifically to the needs of locally based customers.
The expansion of Bombardier’s service network in Australia reflects its ongoing commitment to the market.
This latest addition complements the company’s existing network of 10 service centers and 50 Mobile Response and Unscheduled Maintenance Team units globally. By strategically positioning its resources, Bombardier aims to provide unparalleled support to its customers, ensuring operational efficiency and minimizing downtime.
Conclusion
Bombardier Defense and Bombardier Customer Services and Support teams will be present at the Avalon Airshow this month. Held in Melbourne from March 25-30, the manufacturer will further engage with the Australian market and showcase its expanding capabilities. This participation underscores the company’s proactive approach to connecting with customers and industry stakeholders in the region.
Bombardier’s strategic expansion in Australia, with the Perth LMS and the planned Sydney LMS highlights the growth in the region. More broadly, it signals Bombardier’s increased focus on the growing Asia Pacific sector.
By enhancing its maintenance capabilities and leveraging its global network, Bombardier aims to provide unparalleled service to its Australian clientele.
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