DALLAS – Part One of guest writer Luca Zocche’s report takes in a flight from Las Vegas Harry Reid International airport to Dallas Love Field, aboard five-star regional JSX’s Embraer ERJ-145 jet.
I arrived at JSX’s private terminal in Las Vegas with 15 minutes to spare before departure. Upon reaching the check-in stand I asked if I was too late.
Thankfully the check-in agent said I would have been, if I had arrived 5 minutes later. I was asked if I had any electronics in my bag. As I did, I had to take out my laptop and place it in one of their complimentary reusable red bags.
“The red bag you have – that was something that came up in one of our Hospitality Workshops where a crewmember asked, “Can we please do something?”
“Since we do not have overhead bins, our customers have to check their bags, but they have to remove electronic devices that must travel in the cabin and they have nothing to put them in”.
“Within that hour, we had sourced and purchased a thousand of those red bags. Within two weeks, they were distributed to all the stations” said Kevin Horan, Chief Corporate Soul Officer (HR) at JSX when asked about how the company listens to its employees.
There is a clear flexibility when it comes to changing company routines. This could be continuously seen throughout my experience flying the hop-on jet service, sending the message of acting differently compared to other mainstream air carriers
Check-in at Las Vegas Harry Reid International.
Las Vegas is JSX’s busiest station.
Complimentary seating area before you board your flight.
To board your flight you have to walk through a metal scanner and then through the hangar.
As you board through the 2 gates at JSX’s Las Vegas hangar/terminal, you only pass through a subtly placed x-ray which you don’t even notice.
This and JSX’s protocol of exceeding the TSA requirements in a touchless/frictionless way is what makes flying so safe and seamless, even more so than flying a traditional airline.
As I boarded the JSX aircraft, I took a seat in 7A, as the aircraft is in a 1-2 configuration. Today’s flight was only one-third full.
Upon boarding, 5 minutes after entering the aircraft the flight attendant announced that we were ready to push back from the gate. 12 minutes from entering the terminal to being on my way to my destination is a very good sell.
Passing the JSX hangar.
We were 4th for take-off today out of Las Vegas’ Harry Reid International.
Everything on JSX’s menu is included in the price of your ticket. I decided to take advantage of the alcoholic beverages onboard today’s flight.
A vodka with ginger ale.
Small snack with cheese platter and grapes.
Counter top in bathroom that tries to emulate that of a 4 star hotel bathroom.
View of the cabin.
Upon landing at Dallas Love Field as we arrived at our parking position we were told to remain seated, call our rideshare or pickups as it may take some time for them to reach the terminal, and wait for the luggage to be offloaded.
This was personally brought to us at the bottom of the airstairs. As we waited 5 minutes comfortably in the aircraft we were then able to exit the aircraft and pick up our luggage.
Only 10 minutes from arrival to curb at Love Field and I was already loving the flight experience with JSX.
Photo Credits: All photographs Luca Zocche
Coming shortly: Part 2 – A post-flight interview with Kevin Horan, Chief Corporate Soul Officer, JSX.