Hawaiian Airlines has begun the process of relocating its lobbies next to Alaska Airlines at several key airports. By integrating their airport spaces at key locations, the airlines aim to streamline their operations processes for passengers.
Hawaiian’s co-location efforts involve moving its gates, ticket counters and other airport resources next to Alaska’s — with some locations featuring fully shared spaces between the two airlines.
Co-Location of Passenger Terminal Operations
The co-location effort involves aligning Hawaiian Airlines’ gates, ticket counters, and other airport resources with Alaska Airlines’ facilities.
In some airports, the airlines will share spaces entirely, making transitions between flights, check-in, and baggage claim faster and more efficient.
Celley Buchanan, Alaska Airlines’ Vice President of Operations and Customer Service, emphasized the goal: “We’re dedicated to making travel easier for our guests. These changes are a major step toward enhancing their experience and building stronger partnerships.”
This initiative kicked off last year with Hawaiian Airlines relocating to Alaska’s side at San Francisco International Airport’s newly renovated Harvey Milk Terminal 1.
Phoenix Sky Harbor International Airport followed suit. Now, the airlines are expanding their collaboration to Los Angeles, New York, Sacramento, Salt Lake City, and Las Vegas, with plans to complete these transitions by the end of the year.
Hawaiian Airlines Moves to LAX and JFK
Hawaiian Airlines recently shifted its check-in operations to Terminal 6 at Los Angeles International Airport (LAX), joining Alaska Airlines. This move allows travelers to navigate gates, counters, and baggage claim more easily, saving time and reducing stress.
In New York, Hawaiian Airlines began operating at John F. Kennedy International Airport’s Terminal 8, transitioning from Terminal 4. By October, Alaska Airlines will also move from Terminal 7 to Terminal 8, fully consolidating both airlines’ operations.
This strategic shift strengthens ties with oneworld alliance partners, including American Airlines and British Airways, improving connectivity for passengers.
Shane Jones, Alaska Airlines’ Senior Vice President of Fleet, Revenue Products, and Real Estate, highlighted the benefits.
“Our new lease at Terminal 8 enhances the guest experience, improves employee workspaces, and boosts economic outcomes for our JFK operations. Being closer to American Airlines and other global partners allows us to serve travelers better.”
Premium Perks for Travelers
The partnership with American Airlines brings added value for premium travelers. First Class guests of both Alaska and Hawaiian Airlines can now access the Admirals Club at JFK’s Terminal 8.
This offers a relaxing and luxurious environment. Hawaiian Airlines’ First Class passengers also enjoy entry to American’s Greenwich Flagship Lounge, elevating their travel experience.
Amanda Zhang, American Airlines’ Vice President of Corporate Real Estate, expressed enthusiasm. “We’re excited to welcome Alaska and Hawaiian Airlines to Terminal 8. Our investments in JFK, including the redesign of the T8 concessions program, aim to enhance the journey for our customers and partners’ guests with new dining and shopping options.”
Conclusion
The co-location project simplifies airport navigation and reflects Alaska and Hawaiian Airlines’ dedication to customer satisfaction.
By sharing spaces in major hubs, the airlines are creating a more connected and convenient travel network. As the initiative progresses, travelers can expect smoother transitions, improved amenities, and a more enjoyable journey.
This collaboration marks a significant milestone in Alaska and Hawaiian Airlines’ mission to prioritize travelers’ needs.
With more co-locations on the horizon, the airlines are paving the way for a future where travel is effortless and enjoyable for all.
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