Japan Airlines subsidiary J-AIR teams with Intelsat to provide free inflight connectivity

A Japan Airlines J-AIR Embraer E190 taxiing.
Alan Wilson from Peterborough, Cambs, UK, CC BY-SA 2.0, via Wikimedia Commons

LONDON – Japan Airlines has partnered with Intelsat to provide a free inflight connectivity service for passengers on its subsidiary airline J-AIR.

Intelsat, operator of one of the world’s largest integrated satellite and terrestrial networks and leading provider of inflight connectivity (IFC), along with Tokyo-based Japan Airlines Co., Ltd. today announced Intelsat’s new connectivity service.

The free inflight service will launch on the airlines’ Embraer E190 aircraft for its subsidiary airline, J-AIR Co. Ltd.

Japan Airlines has installed Intelsat’s 2Ku system on the first of J-AIR’s E190 aircraft and will be installing 13 additional aircraft by autumn 2024. The airline has been offering free wireless entertainment services since 2016.

By adding 2Ku, this will make J-AIR the first regional aircraft in Japan to offer inflight entertainment and connectivity (IFEC) services, as well as the first E190 aircraft equipped globally with the Intelsat 2Ku system.

“We have worked closely with Intelsat to deliver the best connectivity experience on Japan Airlines and the JAL group fleet,” said Keisuke Suzuki, SVP, Customer Experience of Japan Airlines.

“Intelsat’s capable and reliable 2Ku system will provide miles of entertainment to our customers making J-AIR the first regional aircraft offering the IFC services in Japan.”

“At Intelsat, our mission is to provide quality, reliable connectivity for work and entertainment which is essential for airline partners and passengers alike,” commented Dave Bijur, senior vice president of Commercial for Intelsat Commercial Aviation.

“While having wireless entertainment was an excellent first step, J-AIR sees the importance of connectivity as well, he said. “Adding 2Ku will enable the same free inflight internet experience they have had since 2017 on the larger jets.”

“For Intelsat, this is a great showcase for other E190 operators around the world who want to offer a free service to all their passengers.”

The free inflight connectivity service is now available on select flights.

About Intelsat and inflight services

Intelsat operates the world’s most trusted satellite telecom network, with an array of 50+ satellites worldwide.

Commercial and private jet travelers around the world are able to connect to one another and to critical mobile applications through the power and reliability of the Intelsat global network.

As mobile device data consumption soars, consistent, highly-available internet service is critical for an optimal flight experience.

Intelsat conducted an Inflight Connectivity (IFC) survey asking airlines and service providers what they believe the future of IFC will look like and found that:

About J-AIR

J-AIR is an airline based in Osaka, Japan, a subsidiary of Japan Airlines Co., Ltd. and serving for domestic passengers in Japan. The airline has a fleet of 14 Embraer E190 aircraft and 18 Embraer E170 aircraft.

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