Air Canada is set to transform domestic travel on December 3 by expanding its Digital Identification program at Vancouver International Airport (YVR).
Following a successful pilot, Air Canada and YVR become the first in Canada to implement the cutting-edge technology. The service streamlines airport travel with the introduction of digital identity verification.
The innovative technology allows passengers to confirm their identities at the gate using digital recognition, offering unprecedented convenience and security.
Tom Stevens, Vice President of Canadian Airports and Customer Experience Strategy at Air Canada, emphasized the significance of the new technology. “Digital identification is already part of our daily lives, from unlocking phones to workplace entry. By bringing this technology to airport boarding, we’re making travel more convenient and seamless.”
Vancouver Airport Authority’s President and CEO, Tamara Vrooman, echoed this sentiment, highlighting the program’s potential to enhance passenger experience. “Digital identification enables travelers to verify their identity quickly and securely. It is similar to smartphone authentication, ultimately reducing wait times and simplifying the journey,” she explained.
Benefits of Air Canada Digital Identification
Enhanced App Functionality
The Digital ID feature integrates seamlessly with the Air Canada app, building upon existing capabilities like real-time flight updates, baggage tracking, and Aeroplan account access. This advancement creates a more connected and streamlined travel experience.
Expedited Boarding Process
Travelers using Digital ID can bypass traditional identification checks. By simply approaching a camera screen, passengers can confirm their identity in seconds. This efficiency not only reduces wait times but also allows Digital ID users to be among the first to board and settle into their seats.
Robust Security with User Control
The new digital identification technology prioritizes both security and passenger autonomy. The program is entirely optional and consent-based, giving travelers complete control over their personal information.
Expanding Digital Touchpoints
Currently, digital identification is available for boarding domestic flights at YVR and accessing Air Canada Maple Leaf Lounges in Toronto, Calgary, San Francisco, and the Air Canada Café in Toronto. The company plans to expand this technology to additional airport touchpoints in the future.
Enrollment and Privacy
Joining the program is straightforward and completed entirely through the Air Canada app. Importantly, the system is strictly optional. Passengers who prefer traditional methods can continue to board by presenting their boarding pass and government-issued photo ID.
It’s crucial to note that this digital identification system is an Air Canada initiative and is not affiliated with government programs like NEXUS, Global Entry, or US CBP Mobile Passport Control.
By introducing this innovative technology in Vancouver, the airline is setting a new standard for digital travel experiences, prioritizing convenience, speed, and passenger control.
For more information and a step-by-step guide on how to enrol, visit Air Canada’s Digital Identification information page here.
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